NovaAnswers from your policy base
Shipping, returns, warranty and payment questions answered with the exact terms your team wrote — no hallucinated policies.
AI automation · Chatbot · CRM integration
AI customer support that closes the ticket, not the conversation.
Nova handles the front line for Northwind Gear: it answers policy questions, pulls live order status, captures qualified leads into the CRM and escalates to a human the moment it should.
68%
tickets resolved without a human
12s
median first response
24/7
coverage across channels
What the agent actually does
Live order lookups
Nova calls an order tool mid-conversation and returns real status, carrier and delivery estimates you can inspect.
Automatic lead capture
Buying intent triggers a structured lead — name, company, email and context — written straight to your inbox.
Human escalation
Frustration, refunds or anything off-script gets flagged and routed to a person with the full transcript attached.